CONAL DEEDY: Analytics is more than just a buzzword
at Volvo Trucks.
We're using it to rethink a lot of the ways
that we've done business in the past.
In 2012, Volvo Trucks launched Remote Diagnostics.
It was really a game-changer in the industry.
Remote Diagnostics was taking the fault information
in real -time coming from a truck,
diagnosing it, and giving the information to the customer.
DAVID PARDUE: We're capturing a lot of data.
The information over the variety of engine emissions
has made that data more complicated and complex.
CONAL DEEDY: So we needed a platform
that really could, not only meet the needs what we have today,
but that we can scale to the future.
DAVID PARDUE: Having an analytics tool like
we have with SAS has helped us to become more informed
and see trends that we would not have seen before.
So some of the issues we're seeing in the field,
they're software related.
So we're able to update the truck over the air
without disturbing its operations.
It's about peace of mind and helping them understand.
If the code they see warrants immediate action,
and if it does, we contact our dealers.
We have the service event repair planned
and all the parts needed available
when the vehicle gets there.
So when the vehicle enters, we're
able to watch, monitor, and track through the repair cycle,
make sure the repair stays on schedule as planned,
and gets back in service at the committed time.
We're able to see that much quicker
now with this real-time streaming data.
And so that helps us communicate back into our engineering
group-- that we're seeing an issue out there--
maybe even before it's really impacting
our customers' operations.
So with Remote Diagnostics, we're
already seeing that we're saving a 70% reduction
in diagnostic time and a 25% reduction in repair time.
That's huge savings for our customers--
in making sure that when they have
a truck that has to come in for service,
it's done quickly and accurately.
Our partnership with SAS has been very fruitful.
In many ways, we're on the cutting edge of technology
when it comes to analytics and up-time services.
And it's a pretty exciting place to be.